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SRT email service outage continues

Mail2World, SRT’s third-party email provider, continues to experience an outage that affects all SRT email customers. Mail2World attributes the outage to a ransomware attack and reports that customer data has not been compromised.

SRT email customers have not been able to send or receive emails since Mail2World reported the unplanned technology-related service interruption on Wednesday morning, Jan. 12. While the email provider had estimated restoration by mid-afternoon on Jan. 13, Mail2World is still working on restoring its servers and has not issued a revised timeline.

“The ransomware attack is on Mail2World’s server that controls distribution of email, not on SRT directly,” said Cassidy Hjelmstad, CEO and general manager of SRT. “We believe Mail2World’s statement that our customers’ information has not been compromised. We know this is a highly sensitive issue and we will continue to ask questions of our email provider. But for now, we are hoping they can resolve the issue soon.”

Founded in 2000, Mail2World supports email hosting services for companies across the country and millions of mailboxes globally. The company is headquartered in the United States with offices located worldwide.

“Mail2World has been working around the clock to get services up as quickly as possible,” Hjelmstad added. “As a large, established email provider, they have security experts and systems in place and are working with government authorities to resolve the situation as soon as possible. We, along with our email customers, are experiencing firsthand the impact and havoc bad actors can cause to our daily lives.”

Hjelmstad concluded, “SRT takes our customers’ service experience seriously. We realize that the interruption has hindered our customers’ ability to communicate and conduct business. SRT sincerely apologizes for this inconvenience and appreciates everyone’s patience while Mail2World restores email services.”

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