CaringEdge, a Grand Forks based provider of outpatient therapy, home health and hospice, is the recipient of Pinnacle Quality Insight’s 2022 Customer Experience Award.

Jennifer Davis, executive vice president of Health Services for CaringEdge Division, said in a news release: “It is an honor to be achieving this award for the second time, but what we genuinely treasure is being able to provide care and comfort to those who need it the most in their greatest time of need. We are grateful for the feedback from our patients and their families. Receiving this recognition is a reminder for us to continue providing the most compassionate care possible so that each individual and their family can live with peace and dignity.”

Over the course of 2021, a sampling of CaringEdge clients and their families have participated in personalized monthly telephone interviews that include open-ended questions, as well as the opportunity to rate CaringEdge in specific categories. These real-time survey results are gathered by the CaringEdge team each month to gain a better understanding of the patient’s needs and make improvements if need be.

By qualifying for the Pinnacle Customer Experience Award, CaringEdge has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best-in-Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.